Eliot Grey Socks – Store Credit & Refund Policy

Eliot Grey Socks – Store Credit & Refund Policy

At Eliot Grey Socks, we strive to provide high-quality products and exceptional service. If you are not completely satisfied with your purchase, we offer store credit or a refund based on the circumstances outlined below.

Store Credit Policy

We offer store credit for the following situations:
✔ Lost or Delayed Orders – If your order was not delivered within a reasonable timeframe, you may opt for store credit to repurchase your items.
✔ Incorrect or Damaged Items – If you received the wrong color, size, or a defective product, store credit will be issued once the issue is confirmed.
✔ Exchanges – If you wish to exchange an item, we will provide store credit for the value of the original purchase.

Bonus: Store credit will be issued as a digital gift card or discount code with no expiration date.

Refund Policy

Refunds are granted in the following cases:
✔ Out-of-Stock Items – If we cannot fulfill your order, a refund will be processed automatically.
✔ Unresolved Shipping Issues – If a package is marked as delivered but was never received, we may offer a full refund after investigating the case.
✔ Customer Request – If you prefer a refund over store credit, we will honor your request.

How to Request Store Credit or a Refund

1. Contact us at info@eliotgrey.com within 3 days of receiving your order.
2. Provide your order number and a brief explanation of the issue.
3. We will process store credit or a refund within 10 days after approval.

We appreciate your support and look forward to keeping you stylish with Eliot Grey Socks!